Security & Dispute Resolution Policy

This policy explains how New Mount Trading, LLC protects payments and order information on dealcomputers.com, and how we handle problems and payment disputes for orders placed here. It works together with our Terms of Service.

• Payments are processed by Stripe, a PCI-DSS compliant payment processor. You enter your card details on the processor’s secure checkout page; they never pass through or are stored on our servers, and we never see your full card number or security code.
• Every page of the site and every payment page is served over encrypted HTTPS.
• Where your card issuer requires it, you confirm the payment with 3-D Secure — for example, a one-time code or an approval in your banking app.
• Prices and totals are always calculated on our server from our catalog, never taken from your browser.
• We confirm every payment directly with the processor, and before an order is marked paid we check that the amount and currency captured match the order total. A mismatch stops the order and alerts our team.

• There are no customer accounts or passwords. Your order page opens only with a link that carries a signed token unique to that order.
• Keep that link private: anyone who has it can see the order’s status, items and shipping address.
• Order records are stored on private servers, accessible only to the team members who fulfil orders.
• Our emails come from @dealcomputers.com addresses.

Every payment is screened by the processor’s fraud detection. We also review orders ourselves before they ship — for example, when the shipping details don’t fit the rest of the order, or an order is unusual in size or pattern.

If an order needs verification, we email you and may ask you to confirm details of the payment. If we can’t verify an order, we cancel it and refund the full amount to the original payment method. We never ship an order that failed verification.

If you see a charge from us that you didn’t make, tell your card issuer and email us: if the order hasn’t shipped, we cancel it.

Most problems — a late parcel, a damaged item, a charge you don’t recognize — are solved fastest directly with us. Please contact us before opening a dispute with your bank.

1. 01Email [email protected] with your order number, what went wrong and what you would like us to do. Photos or a short video help with damage and defects.
2. 02We reply within one business day. Support hours: Mon–⁠Fri, 9:00–⁠18:00 CT.
3. 03We investigate — the order record, the carrier’s tracking, the returned item — and propose a solution under our Shipping Policy, Returns & Refund Policy and Limited Warranty: a replacement, a reshipment, a repair or a refund.
4. 04If we can’t agree to what you ask, we explain why in writing and what would change the outcome.

Don’t recognize a charge? It may appear under our name or under the name of the payment processor. Email us the date and amount and we will match it to an order.

You have the right to dispute a charge with your card issuer. If you do:

1. 01Your bank notifies the payment processor (Stripe), which notifies us. The disputed amount is normally held back from us while the dispute is open.
2. 02We respond through the processor with the evidence for the order.
3. 03Your bank decides the outcome, on the timeline set by the card network and the processor.

The evidence we provide can include:

• the order record — items, prices, total and the time of the order;
• the name, email address and shipping address given at checkout;
• the payment confirmation from the processor, including 3-D Secure authentication where it was used;
• the carrier’s tracking history and delivery confirmation;
• our correspondence with you;
• the policies that applied to the order — shipping, returns and refunds, warranty;
• for a custom build, the approved mock-up or proof and your approval.

If we resolve the issue with you while a dispute is open, please ask your bank to withdraw it. The same amount is never refunded twice: if a refund and a dispute both go through, we ask you to return the duplicate.

Opening a dispute doesn’t take away any of your rights under our policies or the law.

You may bring a claim as described under Governing law and disputes in our Terms of Service, including an individual claim in a small-claims court. Nothing in this policy limits your rights under consumer protection law or your right to contact your local consumer protection agency.

If you find a security vulnerability on the site, email [email protected] with the details. Please don’t access other people’s data or disrupt the service while investigating. We acknowledge reports within one business day.

For any problem with an order, start here: